Returns & Refunds
At Research-Chemical.biz, we strive to ensure your complete satisfaction with every purchase. We understand that sometimes returns or refunds may be necessary, and we aim to make the process as straightforward and hassle-free as possible. Please review our returns and refunds policy below to understand your options and the steps involved.
Returns Policy
Eligibility:
- You may return your product within 14 days of receipt for a full refund, provided the product is unopened and in its original packaging.
- Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
Ineligible Items:
- Opened or used products are not eligible for return.
- Products that show signs of tampering or damage are not eligible for return.
Return Process:
- Contact our customer support team at info@research-chemical.biz to initiate the return process. Provide your order number and a brief explanation of the reason for the return.
- Our support team will provide you with return instructions, including the return address and any necessary documentation.
- Ensure the product is securely packed in its original packaging to avoid any damage during transit.
- Ship the return package to the provided address and obtain a tracking number. Provide this tracking number to our support team to facilitate the return process.
Refunds Policy
Refund Eligibility:
- You are eligible for a full refund if you return the product within 14 days of receipt, provided it is unopened and in its original packaging.
- Refunds will be processed to the original payment method used for the purchase.
Refund Processing Time:
- Please allow up to 5-7 business days for the refund to be processed and reflected in your account, depending on your bank’s processing times.
Partial Refunds:
- In cases where only a portion of the order is returned, a partial refund will be issued based on the returned items.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer support team within 14 days of receipt. We will arrange for a replacement or refund, depending on your preference and the availability of the product.
Exchanges
Exchange Eligibility:
- Exchanges are subject to the availability of the desired product. Please contact our customer support team to check availability before initiating an exchange.
Exchange Process:
- Contact our customer support team at support@research-chemical.biz to initiate the exchange process. Provide your order number and details of the product you wish to exchange.
- Our support team will provide you with instructions on how to return the original product and any additional steps required to complete the exchange.
Contact Information
If you have any questions or need assistance with returns, refunds, or exchanges, please do not hesitate to contact our dedicated customer support team:
- Email: info@research-chemical.biz
- Live Chat: Available on our website during business hours
- Phone: +1 (832) 779-0923
Conclusion
At Research-Chemical.biz, we are committed to ensuring your satisfaction with every purchase. Our returns and refunds policy is designed to be fair and straightforward, allowing you to shop with confidence. If you have any questions or need assistance, our customer support team is always here to help. Thank you for choosing Research-Chemical.biz for your research chemical needs.